Overview

This Quick Reference Guide (QRG) is part of a series of guides that show you how to respond to alerts you may see in the eMaryland Marketplace Advantage (eMMA). In eMMA, a blocking alert ( Blocking alert ) indicates that action must always be taken before the approval process can move forward. A non-blocking alert ( Non-blocking alert ) indicates that action must be taken before the approval process is complete but that the approval process may move forward in the meantime.

This QRG shows the steps to take if the following alert appears in the right-hand side-panel of an invoice you are viewing: “Vendor Remit-to Address is Inactive!”

Alert Message: Vendor Remit-To Address is Inactive!

NOTE: For best results, use the Google Chrome browser to access eMMA.


If you need help at any time, please reach out to the eMMA helpdesk at emma.helpdesk@maryland.gov.


What It Means

An alert that the vendor’s remit-to address is inactive is a blocking alert: You cannot proceed until an active address is provided in the voucher’s Vendor Remit-To Address field.  

Invoice is displayed, with Vendor Remit-to Address fields highlighted in a box.

 

THE SOLUTION:

If you see this alert, you have these two options:

  • Select a different (active) address for that vendor in the Vendor Remit-To Address field.
    • NOTE: If the address you need is not listed, please reach out to your Vendor Coordinator for assistance.
  • Activate the address that prompted the alert. You will need to reach out to your Vendor Coordinator.

If you are unsure who your Vendor Coordinator is, contact the eMMA help desk at emma.helpdesk@maryland.gov.

Once the Vendor Coordinator adds or activates that remit-to address, return to the invoice and select the new remit-to address from the Vendor Remit-To Address field.

Please reach out to helpdesk at emma.helpdesk@maryland.gov if the error persists.